Privacy Policy

Privacy Policy

San Antonio Downtown Dentistry PLLC
Effective Date: February 25, 2026

1. Introduction

San Antonio Downtown Dentistry PLLC ("we," "our," or "us") is committed to protecting the privacy and security of our patients and website visitors.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information and Protected Health Information (PHI) through our website and online services.

This policy supplements our separate HIPAA Notice of Privacy Practices, which governs how we handle PHI in accordance with federal law.

2. Information We Collect

A. Personal Information

We may collect:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Appointment request details
  • Insurance information

B. Medical & Dental Information (Protected Health Information)

If you complete online intake forms or submit medical history information, we may collect:

  • Medical conditions
  • Medications
  • Dental history
  • Treatment concerns
  • Insurance and policy information

This information may constitute Protected Health Information (PHI) and is handled in compliance with HIPAA.

C. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visit
  • Referral source

This information is collected through cookies and tracking technologies.

3. Practice Management System – Curve Dental

San Antonio Downtown Dentistry PLLC uses Curve Dental, a cloud-based dental practice management system, to securely store patient records and Protected Health Information.

Curve Dental maintains administrative, technical, and physical safeguards designed to protect PHI in compliance with HIPAA.

Any PHI collected through our intake process is securely stored within our practice management system and accessible only to authorized personnel.

4. Online Forms & HIPAA Disclaimer

Our website may provide:

  • Appointment request forms
  • Contact forms
  • Online medical history forms

If you submit medical information electronically:

  • We use reasonable safeguards to protect submitted information.
  • Internet transmissions may not be 100% secure.
  • Information provided may be transferred into our secure practice management system.

HIPAA Disclaimer:
If you prefer not to transmit medical information electronically, please contact our office directly by phone.

5. Google Analytics

We use Google Analytics to understand website traffic and improve user experience.

Google Analytics may collect:

  • IP address
  • Pages viewed
  • Session duration
  • Interaction behavior

Data is used in aggregated form and is not used by us to identify individual patients.

You may opt out at: https://tools.google.com/dlpage/gaoptout

6. Google Ads & Remarketing

We use Google Ads to advertise our services.

Google Ads may:

  • Use cookies to display ads based on prior visits
  • Track conversions
  • Measure advertising effectiveness

We do not share Protected Health Information with Google Ads.

Ad preferences can be managed at: https://adssettings.google.com

7. Call Tracking

We may use call tracking services to:

  • Measure marketing effectiveness
  • Track call sources
  • Improve customer service

Call tracking may collect:

  • Caller phone number
  • Call duration
  • Call recording (if applicable)

If medical information is discussed during a recorded call, it may constitute PHI and is handled accordingly.

8. Cookies & Cookie Consent

Our website uses cookies for:

  • Site functionality
  • Analytics
  • Advertising performance tracking

Visitors are presented with a cookie consent banner. By accepting cookies, you consent to their use as described in this policy.

You may disable cookies in your browser settings.

9. How We Use Information

We use collected information to:

  • Schedule appointments
  • Provide dental treatment
  • Process payments and insurance claims
  • Improve website performance
  • Comply with legal obligations

We do not sell personal information.

10. Disclosure of Information

We may disclose information:

  • To third-party vendors assisting in hosting, analytics, or marketing
  • To comply with legal requirements
  • As required by HIPAA
  • To protect patient safety or practice rights

Vendors that access PHI are required to maintain appropriate safeguards.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal and health information.

However, no website or internet transmission can be guaranteed completely secure.

12. Your Rights

Under HIPAA and applicable laws, patients may:

  • Access medical records
  • Request corrections
  • Request restrictions on disclosures
  • Receive an accounting of disclosures

Please contact our office directly regarding HIPAA-related rights.

13. Children's Privacy

Our website is not directed to children under 13 without parental consent.

14. Contact Information

San Antonio Downtown Dentistry PLLC
711 Navarro Street, Ste 101
San Antonio, TX 78205
Phone: (210) 222-8260
Email: sanantoniodowntowndentistry@gmail.com

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

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